A Letter from the GM

Dear Q Club Member,
Welcome to our new and improved Downstream Casino Resort Rewards Catalog!
We are thrilled to present our huge selection of new rewards selected just for you. Consider it your source for some of the finest merchandise and “just got to haves”, all easily attainable with your player points. Go ahead, pick out something special for yourself or a friend, and delivery is guaranteed within two weeks right to your door. What could be easier?
Consider this your year-round shopping source. Redeem your rewards and treat yourself to premium brand luxuries like Apple iPad, Samsung TV, Bose products, and the list goes on and on.
Earn valuable points each and every time you play with your Downstream Casino Resort Q Club Card. Take a few minutes to browse all the great rewards we have in store for you.
Go ahead – Indulge – YOU earned it!
Thanks for being a valued Downstream Q Club Member.
Jani Cummings
General Manager

Ordering Info

Helpful and friendly Player's Club Representatives are available to assist you with questions and confirm your order.
Our Support Line hours are:
Mon - Thur: 9:00AM - 11:00AM CST
Fri - Sat: 9:00AM - 2:00AM CST
All shipments are expected to be received in 10 to 14 business days.
Should you have any questions regarding the status of your order or delivery methods, please contact our Customer Service Representatives at 888.987.8671.
To place an order, please see your friendly Player's Club Representative.
Please use the Rewards Website Order Form from your shopping cart, Checkout Page or please have item number, description and point value available when ordering. The item number can be found in the product page of the website.
All sales are final. No refunds or exchanges on any redeemed items. All claims for defective products must be within 21 days of redemption.
To claim a defective product, please call 888.987.8671